1. Payment

Daily walks & drop-ins
• Full payment is required at least 24 hours before service.

Boarding & overnight care
• A 50% non-refundable deposit is required at booking to reserve your spot.
• The remaining balance is due 24 hours before drop-off.

Holidays & peak periods
• Full payment is required at booking.
• A minimum of 50% of the total booking is non-refundable.

Accepted payment methods
• Venmo
• Zelle
• Cash

2. Cancellations

Daily walks & drop-ins
• Cancel at least 24 hours in advance for a full refund or credit.

Boarding & overnight care
• Cancel at least 72 hours in advance to receive a full refund of the remaining balance.
• Deposits are non-refundable.

Holidays & peak periods
• All holiday and peak-period bookings are final.
• A minimum of 50% of the total booking is non-refundable regardless of cancellation timing.

3. Late Cancellations & No-Shows

• Cancellations made outside the notice windows above will be billed at 50% of the scheduled service rate.
• No-shows, including failure to provide access or notice, will be billed at the full service rate.

4. Early Returns & Late Pick-Ups

(Boarding & Overnights)

• If pets are picked up earlier than scheduled, unused days are non-refundable.
• If pick-up occurs later than the agreed-upon time, additional charges will apply based on extended care required.

5. Refunds & Credits

• If Tahoe Cuties Pet Professionals must cancel a booking for any reason, Clients will receive a full refund or the option to reschedule.
• Pre-paid services may be credited toward future bookings at Provider’s discretion but are not refundable.

6. Special Circumstances

• Severe weather, natural disasters, evacuation orders, or road closures may impact service timing or availability.
• Tahoe Cuties Pet Professionals will make every reasonable effort to provide care; however, the policies above remain in effect under these circumstances.