1. Payment

• Daily walks & drop-ins: Full payment is required at least 24 hours before service.

• Boarding & overnight care: A 50% non-refundable deposit is required at booking to hold your spot. The remaining balance is due 24 hours before drop-off.

• Holidays & peak periods: 100% payment is required at booking. A 50% portion of this payment is non-refundable.

• Accepted payment methods: Venmo, Zelle, Cash.

2. Cancellations

• Daily walks & drop-ins: Cancel at least 24 hours in advance for a full refund/credit.

• Boarding & overnight care: Cancel at least 72 hours in advance for a full refund of the remaining balance (deposits are non-refundable).

• Holidays & peak periods: All payments are final; a 50% portion of the booking is non-refundable regardless of cancellation time.

3. Late Cancellations & No-Shows

• Cancellations outside the above windows will be billed at 50% of the service rate.

• “No-shows” (failure to provide access or notice) will be billed at the full service rate.

4. Early Returns & Late Pick-Ups (Boarding/Overnights)

• If pets are picked up earlier than planned, unused days are non-refundable.

• If pick-up is later than agreed upon, additional charges may apply.

5. Refunds & Credits

• If Tahoe Cuties must cancel for any reason, you will receive a full refund or reschedule.

• Pre-paid services may be credited toward future bookings, but are not refundable.

6. Special Circumstances

• Severe weather, natural disasters, or road closures may impact service timing.

• Tahoe Cuties will make every reasonable effort to provide care, but the policies above still apply.